Approving time & fixing exceptions
On this page
The Approvals page in the web admin lists everything waiting for your decision: timesheets, time-off requests, and time corrections. Members submit their week from the Timesheets tab in the mobile app or from the Hours page on the web. Once you approve it, the hours are final.
Start with the flagged items, read the details, then approve or request changes with a reason. The person is notified either way.
What is waiting for you
Open Approvals in the sidebar. The tabs split the list by type, each with its count:
- Timesheets: a member's week, submitted for approval.
- Time off: time-off requests.
- Time corrections: requests to change a time entry, and manual entries someone added by hand.
The tiles above the list show Pending approvals, Overdue and Approved this week for the tab you're on. Each card names the person and the item, for example "Timesheet: week 38, 2026 (41.5 h)", says when it was submitted and, when your workspace uses approval steps, which step it's at ("Step 1 of 2").
Open Details on a card before you decide:
- A timesheet shows the week's dates and its Regular and Overtime hours. Review time entries opens every time entry in that week.
- A time-off request shows the type, dates and amount, the person's reason, and their balance: Accrued, Used, Remaining, and Projected once this request is approved.
- A time correction shows the Original times next to the Proposed ones, with the reason and any explanation.
Flags to check first
Flags on a card tell you what needs a closer look:
- Overdue: submitted 48 hours ago or more.
- Overtime: the week has overtime hours.
- Empty week: the timesheet has 0 hours. That can be right, for a week spent on time off, but check it.
- Face unverified: during the week, at least one face check failed, couldn't run, or hasn't come back yet.
- Over balance: the time off would take the person below 0, and their policy doesn't allow that.
- Deleted user: the account that submitted the item has been deleted.
The chips above the list narrow it to Overdue, With overtime or Clean items, the ones with no flags.
Approve or request changes
- Open Details, and for a timesheet, Review time entries if anything looks off.
- Click Approve if it's right. If your workspace uses approval steps, the item moves on to the next approver. After the last step it's approved.
- Otherwise click Request changes, write what to fix, and click Send back. The reason is required, and the person sees it.
Approving a timesheet locks that week's time entries. Approving time off books it against the person's balance. A week you send back isn't locked: the person fixes their time entries, sends any corrections, and submits the week again. It then comes back to you as a new item.
If a week's time entries changed after it was submitted, its hours no longer match and the approval is refused. Request changes so the person submits the week again with the current hours.
Approving everything with no flags
Approve all with no flags approves every item in the current tab that has no flags, after you confirm. Flagged items stay in the list for you to decide one by one, so an empty week or a week with overtime is never approved in bulk.
This button comes with the Pro and Enterprise plans. On Basic, it shows the plan it needs and links to the upgrade page.